Shipping policy
Shipping Policy
Thank you for choosing Maison Rovelle.
Each Maison Rovelle piece is made to order with care. This approach allows us to minimise waste while maintaining the highest standards of quality.
Order Processing
Orders are typically processed within 2–7 business days before they are shipped.
During periods of high demand, processing times may be slightly longer.
Shipping Times
Estimated delivery times after dispatch are:
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United Kingdom: 4–10 business days
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Europe: 5–12 business days
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United States & Canada: 7–15 business days
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Australia & New Zealand: 7–15 business days
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Rest of the World: 10–20 business days
Please note that these are estimated delivery times and are not guaranteed.
Order Tracking
Once your order has been dispatched, you will receive a confirmation email containing your tracking information, where available.
Customs & Import Duties
International orders may be subject to customs duties, taxes, or import fees determined by your country's customs authority.
These charges are the responsibility of the customer.
Delays
While we work closely with our fulfilment partners to ensure timely delivery, Maison Rovelle is not responsible for delays caused by shipping carriers, customs processing, severe weather, or other circumstances beyond our control.
Incorrect Shipping Information
Please ensure your shipping address is correct before placing your order.
Maison Rovelle cannot be held responsible for orders shipped to an incorrect address provided by the customer.
Questions
If you have any questions regarding your order or shipping, please contact us at:
We'll be happy to assist you.